CANCELLATION
& WITHDRAWAL.

PROVIDER & CONTACT

The withdrawal notice must be addressed to:

RIGHT OF WITHDRAWAL

If you are a consumer, you generally have the right to withdraw from a distance contract within 14 calendar days without giving any reason, unless a statutory exception applies.

For services and digital content not supplied on a physical medium, the period generally begins on the day the contract is concluded. For physical goods, it generally begins when you or a third party designated by you, other than the carrier, takes physical possession of the goods. Special timing rules apply to split deliveries and multiple components.

HOW TO EXERCISE THE RIGHT

Inform us of your decision to withdraw by an unequivocal statement sent to the postal address or email address above. You may use the model form at the end of this page, but its use is not mandatory.

Please include your name, address, order number, the product or service concerned, the order or contract date and a clear statement that you wish to withdraw. Keep proof that the notice was sent.

1. 1

   Send an unequivocal withdrawal statement before the deadline.

2. 2

   Include enough information for us to identify the contract and order.

3. 3

   If goods were delivered, return them according to section 06.

DIGITAL CONTENT & IMMEDIATE DELIVERY

For paid digital content not supplied on a physical medium, such as downloadable audio, video, PDF guides, images or digital collections, the right of withdrawal is lost only after supply has begun and all legally required conditions have been met:

• ✓

  You gave your prior express consent for supply to begin during the withdrawal period.

• ✓

  You acknowledged that beginning supply means losing the right of withdrawal.

• ✓

  You received the required contract confirmation.

If these requirements are not met, the statutory withdrawal right remains unaffected.

SERVICES STARTED DURING THE PERIOD

If you expressly request that a paid service begin during the withdrawal period and later withdraw before it is fully completed, you may be required to pay a proportionate amount for the service already provided, where the statutory requirements are met.

For a paid service that has been fully performed, the withdrawal right is lost only if performance began with your prior express consent and your acknowledgement that you would lose that right once the contract had been fully performed.

Scheduling a coaching session does not by itself remove mandatory withdrawal rights. The applicable start time, cancellation rules and any lawful proportionate charge must be shown clearly before the order is submitted.

RETURN OF PHYSICAL GOODS

If you withdraw from a contract for physical goods, you must send or hand back the goods without undue delay and no later than 14 calendar days after informing us of your decision to withdraw.

Shanti Frequency currently sells digital products and digital services only. No physical goods are shipped, so no return shipment is currently required.

If physical goods are offered in the future, the applicable return address, costs and instructions will be displayed clearly before purchase and added to this policy.

REFUNDS

We will reimburse payments received for the withdrawn contract without undue delay and no later than 14 calendar days after receiving your withdrawal notice. Where applicable, this includes the cost of the least expensive standard delivery offered.

We will normally use the same payment method used for the original transaction unless another method is expressly agreed and does not create costs for you. Additional delivery costs caused by selecting a more expensive delivery option than the least expensive standard option are not refundable.

For sales of physical goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned them, whichever occurs first, unless we offered to collect them.

IMPORTANT EXCEPTIONS

The statutory right of withdrawal does not apply, or may cease to apply, in the circumstances defined by law. For this website, the potentially relevant categories include:

• Digital content supplied without a physical medium after supply has begun with the required prior consent, acknowledgement and confirmation.
• Services that have been fully performed following the required express consent and acknowledgement.
• Goods made to the consumer’s specifications or clearly personalised.
• Sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed.
• Sealed audio, video recordings or software once unsealed, where legally applicable.

An exception is applied only when its legal requirements are actually fulfilled. Statutory rights concerning defective, non-conforming or incorrectly supplied products remain unaffected.

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract. You may also send any other unequivocal statement containing the necessary information.

VERSION / LAST UPDATED: 2 OCTOBER 2026