TERMS &
CONDITIONS.

WHO THESE TERMS APPLY TO.

These Terms and Conditions apply to all orders, digital products and related services purchased through the Shanti Frequency website.

A customer is any natural or legal person placing an order. Mandatory consumer-protection rights apply whenever the customer acts as a consumer and cannot be excluded by these Terms.

HOW A PURCHASE IS CONCLUDED.

Product presentations on the website are an invitation to place an order. By selecting a product, completing the checkout and pressing the clearly labelled payment button, the customer submits a binding order.

The contract is concluded when the customer receives an order confirmation by email or when the purchased files are made available, whichever occurs first. The confirmation includes the essential order information and these Terms in a format the customer can retain.

Customers must provide complete and accurate information. Obvious input errors can be corrected before the order is submitted. We may refuse or cancel an order where payment fails, fraud is reasonably suspected or the ordered service cannot lawfully be supplied.

WHAT THE CUSTOMER RECEIVES.

The product description shown before checkout determines the content, format, technical requirements and price of each purchase. Products may include downloadable PDF guides, audio files, images, wallpaper collections, ZIP archives and digital product bundles.

Digital products are normally provided through a download link or another delivery method stated on the product page. The customer is responsible for maintaining a compatible device, suitable software and an internet connection.

If digital content or a digital service is defective, unavailable or does not match its description, the customer retains all mandatory statutory remedies. Planned maintenance and temporary technical interruptions will be kept proportionate and communicated where reasonably possible.

ONE-TIME DIGITAL PURCHASES.

Products are sold as one-time purchases unless a product page expressly states otherwise. No subscription or automatic renewal is created by a standard shop purchase.

Download links are provided after successful payment by email, through the order confirmation or by another method stated before checkout. Any download limit or availability period displayed on the product page, during checkout or in the order confirmation applies to that purchase.

Customers should download and securely store the purchased files within the stated availability period. This does not limit mandatory statutory rights if the files are defective, unavailable or do not match the product description.

CLEAR BEFORE CHECKOUT.

All applicable prices and taxes are shown before the order is submitted. Unless stated otherwise, prices are displayed in euros. Customers will not be charged optional extras without explicit consent.

Available payment methods are shown during checkout and may be processed by authorised payment providers. Payment is due when the order is placed. Digital delivery may be withheld until payment has been successfully confirmed.

FOURTEEN DAYS — WITH EXCEPTIONS.

Consumers generally have fourteen calendar days to withdraw from a distance contract without giving a reason. The separate Cancellation & Withdrawal Policy explains how to exercise this right and provides the required withdrawal information.

For digital content not supplied on a physical medium, the right of withdrawal may be lost once supply has begun only where the customer has expressly agreed to immediate performance, acknowledged the resulting loss of the withdrawal right, and received the legally required confirmation.

For services started during the withdrawal period at the customer's express request, the customer may have to pay a proportionate amount for services supplied before withdrawal. Once a service has been fully performed under the legally required conditions, the withdrawal right may no longer apply.

PERSONAL USE.

Unless a product page expressly states otherwise, purchased content is licensed to one customer for personal, non-commercial use. Ownership and intellectual-property rights remain with the provider or relevant rights holder.

Customers may not share the purchased files, resell, reproduce, publicly distribute, upload, sublicense, modify for redistribution or use the content to train or populate another commercial product or service without prior written permission.

Where there is credible evidence of unlawful distribution, attempted security circumvention or another material breach, we may deactivate remaining download links and take appropriate legal action. Mandatory customer rights remain unaffected.

THE LIMITS OF THE OFFER.

Shanti Frequency content supports personal reflection, focus and wellbeing. It does not provide medical, psychological, psychotherapeutic, legal or financial diagnosis, treatment or professional advice and is not a substitute for qualified care.

No specific personal, health or financial outcome is guaranteed. Customers remain responsible for their decisions and for stopping an exercise that feels unsuitable.

Nothing in these Terms excludes or limits liability where exclusion is prohibited by law, including mandatory consumer rights and liability for intent, gross negligence, death or personal injury where applicable. Any other limitation applies only to the maximum extent permitted by law.

FINAL PROVISIONS.

The version accepted at the time of purchase applies to that order. Later changes to these Terms do not retroactively alter a completed purchase unless required by law or expressly agreed with the customer.

Spanish law applies, without depriving consumers of mandatory protections available under the law of their country of habitual residence. Mandatory rules concerning consumer jurisdiction remain unaffected.

Questions, complaints and withdrawal notices can be sent to hello@shantifrequency369.com or by post to Sebastian Grimm, Calle Doctor Virgos Pinto Nr. 29, 38470 El Tanque, Santa Cruz de Tenerife, España. We normally respond within two business days.

VERSION: 2 OCTOBER 2026